Technical Services
Sampled’s expert technical services team is fully equipped to ensure your equipment is repaired rapidly, optimized for performance, and compliant with any relevant regulations.
What Are Sampled’s Technical Services?
Technical services is an umbrella term for the wide array of equipment repair and maintenance services offered by Sampled.
Equipment such as fridges, freezers, ICH stability chambers, incubators, and photostability cabinets are all used for product or sample testing and require routine maintenance and repair. The goal of Sampled’s technical services is to maximize equipment uptime and functionality while ensuring regulatory compliance. Our technical services include:
- Routine servicing
- 24-hour breakdown support
- Validation
- Calibration services
- Critical/spare parts supply
- Environmental monitoring systems
Sampled’s technical services team also serves our in-house technical requirements to ensure our cutting-edge equipment is functioning optimally and is compliant with regulations.
Why Use Sampled’s Technical Services?
Expertise
Sampled’s technical services team has broad expertise in the repair and maintenance of sample storage equipment. Our knowledge and experience put us ahead of competitors, and by trusting Sampled with your technical needs you know you’ve got world-class experts on your side.
Fast Response
Delays in getting a drug to market or obtaining valuable sample data can lead to a huge loss of revenue and lengthy re-testing, which is why having fast-responding technical support like that offered by Sampled is so important. Many of our clients are working within a very tight tolerance deadline and only have twenty-four hours to get a system back to specifications before they have to report it to the regulatory authorities and carry out impact studies on the affected samples. If something goes wrong you can get in touch with us straight away and we can dispatch a team of engineers to fix the problem. We also offer storage space so if a freezer goes down and we need to repair it we can also store your samples while repairs are ongoing.
Robust Documentation
At Sampled, we perform the same tests that we outsource technical support for. This means we understand the level of documentation needed to satisfy regulatory bodies. By working with Sampled, you can be sure that our thorough documentation will satisfy an auditor or regulatory body.
Reliability
Our technical services team uses only state-of-the-art equipment that is traceable to national standards. This means we are best placed to ensure your instrumentation is functioning optimally and will achieve maximum uptime. By staying ahead of the curve with Sampled’s technical expertise, your equipment will run more consistently with less chance of excursion. This means your projects will run smoothly, you will remain regulation-compliant, and you won’t need to spend time on internal investigations.
Collaborative Approach
Here at Sampled, we see our clients as collaborative partners and are fully invested in ensuring the success of their projects. Given our expertise and experience, we can provide a highly consultative service, sharing our wealth of knowledge to help you succeed. We are ready to immediately lend our technical knowledge in case of an auditor site visit or regulatory inspection. At Sampled, your success is our success.
Technical Services Applications
We serve a wide variety of clients across the life science, medical device, BioTech, pharmaceutical, and cosmaceutical sectors.
Our technical services support applications such as:
- Drug testing
- Clinical trials
- Cosmetics testing
- Nutraceutical testing
- Vaccines
- Medical device testing
- Drug discovery
- Research studies
- Sample storage
How Do Sampled’s Technical Services Work?
Routine Servicing
Our routine services include cleaning all critical systems and determining the operational functionality of the system. We provide robust documentation of our services to ensure regulatory compliance including a maintenance visit certificate.
Breakdown Support
We provide responsive breakdown support. In case of a breakdown, our expert team of engineers is dispatched to inspect the equipment and get it back up and running as soon as possible. We can also provide storage space for any affected samples until the issue is resolved.
Calibration Service
We provide a calibration service where we can determine the accuracy of your equipment and any associated systems utilizing our state-of-the-art instrumentation which is traceable to national standards, giving you peace of mind that your equipment is working within tolerance and compliance.
Supplying Parts
Sampled also supplies any parts needed throughout our supply chain. We have access to parts from different manufacturers which means we are perfectly equipped to get your systems back up and running quickly.
Monitoring Systems
At Sampled, we also provide environmental monitoring systems that ensure you have a full overview of conditions in your equipment and that will alert you if something has gone out of specification.
Validation Services
Validation services offer a more robust test of equipment functionality. This allows a client to accumulate more evidence for regulatory compliance.
Technical Services Input Requirements
Our technical team is capable of performing maintenance and repair on a range of equipment linked to sample/drug testing. This includes but is not limited to:
- Fridges
- Freezers
- ICH stability chambers
- Incubators
- Light cabinets
- Bulbs
Find out more about our technical services
Do you need technical expertise to ensure regulatory compliance in your drug/sample testing experiments? Get in touch with Sampled’s technical services team today and discover how we can meet all of your technical support needs.
