Service

When working with Sampled, you not only get a cost effective service, but also access to their highly experienced team of experts. Their team will work with you to make sure you are receiving the seamless service you have come to expect.

We can offer you the highest standards and levels of service, not only on Sampled equipment, but also on most existing legacy rooms and cabinets. (Simply call them to see if your stability equipment qualifies).

At Sampled, we endeavour to work with our clients to understand your needs. Whether you require a single chamber servicing, your whole stability suite servicing, disaster recovery or a critical spares package, Sampled have you covered.

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Our service & maintenance contracts

Bronze package

• Emergency response: during standard business hours, Monday to Friday between 9 a.m and 5 p.m (Excluding Bank and Public holidays.)
• Site visit: if required within 48 hours of call.
• Service visit: one major service visit per annum.

Gold package

• Emergency response: 24 Hours 7 days a week (Inclusive Bank and Public holidays.)
• Site visit: we will endeavor to rectify the issue within 24 hours of call.
• Service visit: one major service visit per annum.

Platinum package

• Emergency Response: 24 Hours 7 days a week (Inclusive Bank and Public holidays.)
• Site visit: we will endeavor to rectify the issue within 24 hours of call.
• Service visit: one major service visit per annum.
• Disaster Recovery: 200 Litres of Disaster Recovery space

Additional services

Sampled also offer inspection, maintenance, repairs, refurbishment & testing. All these services are available to clients with or without a full service contract as well as customers with their own team of professionals.

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Features & Benefits

By choosing a Sampled Service & Maintenance package, you will receive the following features and benefits.

• Comprehensive range of services
• Resolve minor problems by one phone call
• Annual calibration and inspection visits
• One point of contact for maintenance and repairs
• Allows your staff to focus on higher priority operational issues
• Solution for operational efficiency and plant criticality
• One source for all of your maintenance and repair needs
• Premier and Standard contract holders receive priority attention at all times
• Maintenance regimes tailored to individual requirements

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Service Maintenance Visits

Take a look at what we do on a typical planned service and maintenance visit

Your service and maintenance is tailored to individual customers’ requirements and is product specific – detailed in the relevant Preventative Maintenance Manual (available upon request). event was run could not be faulted, and the food was also exquisite.

For a typical planned visit, the actions listed below will be performed by the engineer at the service intervals specified in your maintenance and service agreement.

• Mechanical and electrical inspections and testing of equipment will be undertaken with regard to operational serviceability and safety
• Cleaning and sanitisation of all pure water containers, pipework, reservoirs, pumps and ancillary systems
• Testing of internal alarm systems and connection to remote alarm systems (where applicable)
• Inspection and calibration of Data Logger installation (where applicable)
• Planned replacement of consumables i.e. seals (if relevant), water system cartridges, ultrasonic generators and lamps to maintain the chamber integrity
• Where applicable, calibration of meters using instruments that are traceable to National Standards
• Issue of maintenance visit certificate indicating the inspections performed and the general condition of the equipment
• Inspection and calibration of chart recorders attached to equipment (where applicable)
• Issue of preventative maintenance inspection report
• Maintenance of electrical and mechanical assemblies where applicable
• Cleaning and sanitisation of drainage systems fitted to unit